Privacy Policy

Last updated: 1st November 2025

At More & Less ("we", "us", or "our"), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website moreandlessbrands.com, purchase our products, or contact us.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant UK privacy laws.

1. Information We Collect

1.1 Information You Provide Directly

We may collect:

Your name
Billing and delivery address
Email address
Phone number
Account login details (if you register)
Order details and purchase history
Customer service enquiries you submit

1.2 Information Collected Automatically

When you browse our website, we collect:

IP address
Device and browser type
Pages viewed and browsing activity
Cookies and tracking data

1.3 Payment Information

Payments on our website are processed securely through third-party payment processors (such as Stripe, Shopify Payments, PayPal).
We do not collect or store full card information.

2. How We Use Your Information

We use your personal information for:

Processing and delivering your orders
Managing your customer account
Sending order confirmations and shipping updates
Responding to enquiries
Improving our website and shopping experience
Analysing site performance
Preventing fraud and protecting our services
Sending marketing emails only if you have given consent

3. Legal Basis for Processing

We process your personal data based on:

Contract – to provide products and complete your purchases
Consent – for marketing and certain cookies
Legitimate interests – to improve our website and prevent fraud
Legal obligations – for tax, reporting, and compliance

4. Cookies

We use cookies to:

Keep items in your shopping cart
Improve website performance
Provide personalised experiences
Analyse traffic and usage

You can manage your cookie preferences through your browser settings.

5. Sharing Your Information

We may share your information with trusted third parties such as:

Delivery and courier companies
Payment processing providers
IT and website hosting services
Email and marketing platforms (only with your consent)

We never sell your personal information.

All partners must comply with UK GDPR.

6. International Transfers

If we use service providers outside the UK, we ensure your data is protected through:

Adequacy decisions, or
Standard Contractual Clauses (SCCs) approved under UK GDPR

7. Data Retention

We retain your personal data only as long as necessary for:

Delivering your orders
Fulfilling legal and financial obligations
Resolving disputes or preventing fraud

Typically, customer order data is retained for up to 6 years, as required by UK tax law.

8. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Limit or object to processing
Request a copy of your data in portable format
Withdraw consent (for marketing or cookies)

To exercise these rights, contact us at:
Email:support@moreandlessbrands.com
Address:6, Wessington Drive, HR11AH.

9. Security Measures

We implement appropriate technical and organisational measures including:

Encrypted data transfer (SSL)
Secure servers
Restricted access to personal information
Regular security monitoring

However, no online system is completely secure.

10. Children’s Privacy

Our website is not intended for individuals under 16.
We do not knowingly collect or store children’s data.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
All updates will be published on moreandlessbrands.com with a revised “last updated” date.

12. Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact:

More & Less
Website: moreandlessbrands.com
Email: support@moreandlessbrands.com
Business Address:6, Wessington Drive, HR11AH.

Returns & Refunds Policy (UK Customers)

We hope you love your purchase. However, if you change your mind, you have the right to return your order in line with UK consumer law.

Your Right to Cancel

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your items, without giving a reason.

1. How to Notify Us (Within 14 Days)

You must inform us of your decision to return within 14 days of delivery.

To do this, please email us at:
📧support@moreandlessbrands.com

Include:

Your order number
The item(s) you wish to return
The reason for return (optional)

2. Sending the Item Back (Next 14 Days)

Once you have notified us, you then have a further 14 days to send the item(s) back to us.

Return conditions:

Items must be unused, unworn, and unwashed
All original tags and packaging must be intact
Items must be returned in a resaleable condition

We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit.

3. Refund Processing

Once we receive your returned item(s), we will inspect them
Refunds will be processed within 14 days of receiving the return
Refunds will be issued to the original payment method
Original delivery charges are refunded only if the entire order is returned

Return Costs

Customers are responsible for return postage costs, unless the item is faulty or incorrect
Return shipping costs are non-refundable

Faulty or Incorrect Items

If your item is faulty, damaged, or incorrect:

Please contact us within 48 hours of delivery
Include clear photos and your order number
We will cover return postage and offer a replacement or full refund

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Innerwear
Accessories
Sale or clearance items
Custom or personalised items

(This does not affect your statutory rights.)

If you have any questions about returns or refunds, please contact us:
📧support@moreandlessbrands.com